Making Room Requests at a Disney Resort

Making Room Requests at a Disney Resort

As they say – it’s all about location, location, location.

When staying at a Disney Resort this is especially true.  The resorts can be large and where your room is can have a positive or negative impact on your vacation.  So you need to put some thought into where you are staying.

When booking a resort you can request a specific location. This can be an area, a specific building, or even a specific room.

Disney does not guarantee they can meet your request but they do try.  So always give them your first and second preference.

The first thing I do when I decide which resort we will be staying at is to google for the resort map.  Once I have that in front of me I start to figure out what is the best location for this trip.

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Pop Century Resort Map

Things to Consider When Choosing a Room

When choosing a room look at things that matter most to you and your family.  Would it matter if you were…

  • Close to the Lobby/Restaurants – This location is great if you know you will be making frequent trips to the lobby area for food or to refill those cute mugs.  There is also typically shopping and an arcade here.  Lots of times the closest rooms are classified preferred.  But if you look carefully at the maps you can request a standard room that is pretty close too.
  • Close to the Bus Stop – This helps if you do not have a car.  And note: the bus stops may or may not be close to the Lobby/Restaurants.
  • Close to the Main Pool – This helps if you know you will be coming back in those afternoon hours for a dip.
  • Close to a Quiet Pool – If you are traveling without kids or with toddlers sometimes the quiet pool is the better choice.
  • Close to the Laundry Room – This is great for those of you with young children and toddlers.  Odds are you’ll find your way there eventually.  It also is helpful if you don’t want to pay those pesky luggage fees.
  • Close to a Playground – Some children need to let off steam and run around. (this was a must for mine this last trip)
  • Upper or Lower Floor – If you have a preference, note it.
  • Further away from High Traffic Areas – This is great for those light sleepers.

How to Make a Request

There are two ways to make a request.  One is during online check in and one is to call or fax to the resort your request.  Remember that either way your room requests are not guaranteed so focus on what you really want.

Online Check In

At 60 days prior to arrival you can check in online using My Disney Experience.  Once logged in you will  see your reservation.  You can then add a credit card and make a couple (only two) basic room requests.

My Disney Experience Home Page

These are basic and rather generic.  Things like ground or upper floor, close to elevator, close to transportation, etc.

Most of the time these requests will work for you.  If you know you are really looking for something specific move on to option two and contact the resort directly.

Click Here

For More Information

Shannon of WDW Prep SchoolShannon of WDW Prep School has a great article describing the online request options for each resort.  She has done a lot of research that will make it easy for you.

Click Here

Call or Fax Your Room Requests

The easiest way to make a room request is to call WDW Reservation at 407-939-7630.  Typically you should do this greater than three days away from arrival.  (The rumor is that at three days the reservations are transferred to the resort and initial room numbers are identified.)

When you call in be as specific as possible without going overboard. Don’t ask for a specific room number.  Odds are you won’t get it but you can ask for a range of rooms (odd rooms 200 thru 400) or you can give general directions (room in the 70’s section facing the lake).

Request for a View of the Boardwalk from a Villa Over Big River Brewery

Request for a View of the Boardwalk from a Villa Over Big River Brewery

Also limit your requests to 2-3 with the most important being first.  The more you have the less likely you will get any of them.

It used to be common to fax your resort and most resorts still accept them.  But it seems that more and more don’t so I suggest calling in your room requests at this time.

At Check In

If you have checked in online your room is already assigned and you may not even have to go to the front desk. But even with that said if you want to see if you got your room request you will want to head to the front desk.

At check in you can ask about your room even if they cannot give you the room number yet.  Just ask if they met your requests.

Disney's Port Orleans Resort Registrations

If they did not you can ask if there is a room available that does meet one or more of them.  Be gracious here.  Offer to check in late or move things around.  (Remember the old saying ‘you catch more flies with honey than vinegar‘.)

I am sure I have missed something, so think about where you may want your room to be.  It doesn’t hurt to ask and Disney will try to make your vacation the best ever!

Mary Signature


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