Shore-side Concierge Services
Once you have booked your concierge cruise you have access to a Concierge team ready to help you plan your cruise at 120 days out. They really come in helpful when trying to plan hard to get bookings like Palo, Remy and the coveted Castaway Cay Cabana. But they can also capture some of the things you like so they will be on board for you. Our files has weird things like what wines we like, having coke zero stocked and our favorite snacks stocked in our stateroom. Now they can’t do everything but they will definitely try.
Concierge Embarking and Debarking
Dedicated Check In Desk (photo credit: Passporter)
When you arrive at the port you will immediately see the Concierge difference. There is a dedicated desk for checking you in. It is much more casual than the long lines you see in the rest of the terminal. Now don’t think you get out of standing in a line at all. There may still be one but their will be Cast Members talking to you in line and getting thing arranged so once you get to a desk you are streamlined through.
Once you have checked in there is even a dedicated area for you to sit. Boarding is a breeze as you are escorted down a special aisle bypassing all the other passengers. You walk right up to the front, have your photo taken and step right onto the ship.
if your cruise going to a port where you have to tender, passengers are assigned a debarkation time but concierge guests can leave at any time. They also get to bypass the line on return tenders.
On debarkation day the service does not stop. You are invited to eat your breakfast in the Concierge Lounge rather than going down to the restaurants. When you are ready to leave a Concierge Member escorts you back off the ship and you are fast tracked through customs. Again, no standing in line.
Meeting your Concierge Staff
Once on the ship you have the choice to go to a Concierge-only lunch in one of the restaurants or be escorted to the Concierge Lounge where you are sat at a table to await one of the Concierge team to walk your through your itinerary and make any adjustments or add on any spa services. While you wait make yourself comfortable with some of the snacks or a drink from the bar.
Each ship has 3 Concierge Cast Members that will be taking care of you the entire visit. They will become like family as they get special events scheduled for you, move around dining reservations or keep your kids entertained so you can have an adult conversation.
The lounges have different operating hours per ship but typically is open from 7 am to 10 pm. Within the lounge you will find the Concierge Cast Member desk, buffet are with light bites, coffee & tea machine, drink cooler and some open seating. In addition you have access to a Concierge only sun deck that includes water, sunscreen and misters.
During happy hours (5 pm – 10 pm daily) and concierge socials there is also a bar open where the bar tender can make or order you any drink.
A couple of things to note are the concierge perks. The lounge gives you access to soda and water (in cans and bottles) that you can grab at any time. You can also bring you adult drinks with you to dinner. Concierge guests also get free popcorn at the movie theaters just by showing their room key.
A couple of times per cruise the Concierge guests will be provided with special events that may include treats (Mickey rice bars) or guests (i.e Mickey, Goofy, etc.).
Disney Fantasy and Disney Dream
These two ships were the first to have a dedicated Concierge Lounge. Their lounge is on the interior of the ship so it has no windows but it is larger. The sundeck is also surrounded by walls so it has no view.
Disney Wonder and Disney Magic
These two ships were retrofitted for their Concierge Lounges. Because of that they have a slightly smaller space but they have lots of windows overlooking the adult pool and the ocean. I have to admit I actually like this layout better because of all of the views.